At Flowers Brent Cross, we take immense pride in providing households and businesses across Brent Cross with exquisitely fresh flowers and reliable service. As your trusted local Brent Cross florist, we are committed to ensuring your complete satisfaction with every bouquet and arrangement you receive from us.
Your flowers should arrive looking vibrant and beautiful. We guarantee the freshness of every floral arrangement for a minimum of five (5) days from the date of delivery, provided they are cared for according to our care guidelines. If for any reason your flowers do not meet your expectations for freshness, please let us know and we will make it right.
We carefully pack each order to ensure safe transit; however, if your flowers or floral arrangements arrive damaged, wilted, or in poor condition, please notify us within 24 hours of delivery. When reporting damage, we ask that you provide a brief description of the problem along with photos if possible. This helps us assess the issue and address it promptly.
Your satisfaction is our priority. If you are not happy with your flowers due to freshness or if your order was damaged on arrival, you may request either a full refund or a replacement arrangement at no additional cost. Our team will work swiftly to process your request and arrange redelivery if you prefer a replacement. Please note that refunds and replacements are typically processed within 2-3 business days once your claim is approved.
To request a refund or replacement, please contact us directly, describing the issue and providing relevant details. Our dedicated customer care team will guide you through the process swiftly and efficiently. In some cases, we may arrange for the collection of the original flowers or ask for photographs to verify the issue for our records and quality improvement.
If you encounter any issues with your order or with any aspect of our service, please let us know as soon as possible. We believe that your feedback helps us grow and improve. Every complaint is handled with attention and respect, and we strive to resolve all concerns within five (5) business days. Your satisfaction is of utmost importance, and we appreciate the opportunity to put things right.
Flowers Brent Cross is proud to serve the Brent Cross community, providing fresh flower delivery for both households and businesses nearby. Our reputation is built on trust, quality, and exceptional customer care. If you have any questions about returns, refunds, or wish to share your feedback, our team is always here to help. Thank you for choosing us as your local Brent Cross florist.
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